Sporttrade Patron Protection and Responsible Gaming
If you or someone you know has a gambling problem and wants help, call 1-800-Gambler.
If you want to learn more about problem gambling, but are not interested in contacting us then check out the links below covering these subjects:
Practical tips to stay within safe limits
Risks associated with gambling
Signs of a gambling problem and how to get help
I. Our Mission
At Sporttrade, our goal is to create a healthy environment for our customers to engage in recreational gaming. We want to ensure that all of our customers are using our service responsibly and are aware of the resources available to them to get help if they need it. On our end, we are taking user safety a step further by trying to identify problem gaming behavior before it escalates.
In order to meet our goals, we are committed to the following:
Providing an industry leading knowledge base on how to use our products responsibly
Prevent underage gambling in all of our jurisdictions
Educating our team members on problem gaming and constantly finding new ways to identify problem gaming behavior
Participating in problem gaming programs and conferences to increase problem gaming awareness
II. Know Your Limits
At Sporttrade, we want our users to be able to enjoy responsible use of our platform and have control over their account. For our users who have had a past experiences with problem gambling, we recommend you develop the following habits to help you stay in control:
Establish strict limits for wagering and depositing when you sign up for a Sporttrade account. These can be found in your Account section under Responsible Gaming.
As a Sporttrade user, you have the ability to monitor and control the amount of time you are allowed to use the application. Please use these tools and see our Knowledge Base for instructions on how to best set those limits.
If Sporttrade is interfering with your daily life responsibilities, please stop using our product. You have the resources available to seek help.
If you are trading larger numbers of contracts to combat losses, please use serious caution and consider refraining from trading.
If you are recovering from gambling dependency or under the use of alcohol, please refrain from trading.
III. Play Responsibly - Use Gaming Limits to Help Stay in Control
Deposit Limits - Set daily, weekly, and monthly limits on the amount of funds you are able to deposit into your account.
Spend Limits - Set a limit on the amount of funds you are able to use for trading on a daily, weekly and monthly period.
Time Based Limits - Set a limit on the amount of hours you can spend on the app daily.
IV. Account History
A customer can retrieve their account history and can access their activity history under their Activity Ledger in their Account section. For their entire account history, they can contact customer support at [email protected].
V. Cool Off Period
Sporttrade allows customers to set a cool off period if they feel like they need it for any reason for a period lasting from 3 to 365 days. During this period, customers will not be able to log in to their account and no marketing materials will be sent to them. This can be configured in your Account section under Responsible Gaming.
Sporttrade users have the ability to self-exclude from our product. Users have the ability to enroll in a state specific self-exclusion program which prevents them from being able to access other internet gaming and sports sites regulated by DGE. Further information on NJ self-exclusion can be found at the following link: nj.gov/oag/ge/selfexclusion.html
You can also self exclude yourself using our application under the section Responsible Gaming.
If you would like to close your account permanently, please contact our customer support team at [email protected]
VII. Privacy and Protection
If you forget your password you can retrieve it by tapping on “forgot password” in the login screen. You will be sent an email that will ask you to answer security questions in order to reset your password. For your protection, we enforce strong authentication in the form of two factor authentication where a code will be sent to your mobile device. You will be required to log in using strong authentication at least once in a 14 day period (if you are using the same device). You can also set your preferences to require strong authentication in every login under your account tab’s section called “Strong Authentication”.
If you haven't forgotten your password but would still like to change it. You can do so once you log in and go to the account tab. Under personal information, click on change password. Once you answer the security questions you will be able to change your password.
If you have any complaints concerns or issues do not hesitate to reach out at [email protected]; or phone by 855-951-2900.
Complaints regarding Sporttrade may be looked into by Bally’s AC internet gaming team. The email address is: [email protected]. It will be responded to in five (5) days to the email address on the account. In order to facilitate this process, please include:
Sporttrade account number;
Explain the complaint in detail with screen shots when possible; and
Any response received from Sporttrade.
If you feel your complaint remains unresolved and all reasonable means to resolve the complaint with Sporttrade and the licensee have been exhausted, please contact the Division of Gaming Enforcement at [email protected] or [email protected] with the details of your claim.
IX. Terms and Conditions
To obtain a copy of the terms and conditions agreed upon when you established your account contact [email protected]
X. Restrictions and Federal Prohibitions
Underage gambling is a criminal offense and anyone who facilitates someone under the age of 21 to gamble has committed a criminal offense and shall be prohibited from Internet gaming.
Patron is responsible to configure his or her client terminal's auto-lock feature to protect the client terminal from unauthorized use.
Patron is prohibited from allowing any other person to access or use his or her Internet or mobile gaming account.
Patron is expected not to keep his or her access information details safe at all times and not share their account name, password, payment information or any other account details. If you think your password has been compromised, change it here.
Patrons should not use the “Save password” feature to log in to any pages on this site nor should they leave their computer unattended when logged in.
Services currently operate under and pursuant to the Internet Gaming Permit issues to Premier Entertainment d/b/a Bally’s AC in conjunction with Division of Gaming Enforcement Casino Control Act N.J.S.A. 5:12-95.21. Several Federal restrictions are in place regarding Internet Gaming apply, specifically, any limitations upon Internet Gaming as set forth in 18 U.S.C. §§ 1084 et seq. (The Wire Act) and 31 U.S.C. §§ 3163 through 3167 (UIEGA).
It is a Federal offense for persons physically located outside of New Jersey to engage in Internet wagering through a New Jersey casino, unless explicitly authorized by the Division.